Cancellation, Return
and Refund Policy.

Made-to-order mirrors

Every MirrorManShip mirror is produced specifically for the customer according to the approved size, shape, finish, lighting and other selected specifications. Because these products are made to order, they cannot ordinarily be returned or refunded because of a change of mind, personal preference or an incorrect measurement supplied or approved by the customer.

This restriction does not affect a customer’s rights when a product is damaged, defective, incorrectly supplied, materially different from the approved specifications, or otherwise eligible for a remedy under applicable law.

How we confirm your order

A dedicated sales representative assists you from product selection through delivery. We reconfirm the important order specifications by telephone, WhatsApp or email, and production begins only after you approve the final specifications.

Please review all dimensions, orientation, lighting options, finishes, delivery details and installation requirements carefully before providing approval. Your approval becomes the production reference for the order.

Cancellations

You may request cancellation before production begins by contacting your assigned sales representative.

A cancellation charge of 5% to 20% of the order value may apply to cover payment-gateway charges, platform fees, design work, administration and other non-recoverable costs. The applicable deduction will depend on the work completed and costs already incurred.

Once production has begun, the order is normally non-cancellable because materials and labour have been committed to your approved custom specifications. If MirrorManShip exceptionally agrees to cancel an order after production has started, a deduction of up to 50% of the order value may apply based on the production stage, materials used, work completed and other non-recoverable costs. Any accepted cancellation and applicable deduction will be confirmed in writing.

Returns for change of mind

Custom-made mirrors cannot be returned or exchanged because the customer changes their mind; the approved product no longer suits the room or décor; incorrect measurements or specifications were supplied or approved by the customer; the wrong size, shape, orientation, finish or lighting option was approved; or installation cannot proceed because the site was not prepared according to the confirmed requirements.

Damaged, defective or incorrect products

Please inspect the mirror and packaging promptly after delivery. Report visible transit damage, missing items, manufacturing defects or an incorrect product within two calendar days of delivery.

Include your order number, a description of the problem, clear photographs of the product, photographs of the outer and inner packaging, and an unpacking video if available. Do not install or modify a visibly damaged or incorrect product before contacting us, unless action is necessary to prevent further damage or injury.

After reviewing the information, MirrorManShip may arrange an inspection and provide an appropriate remedy, such as repair, replacement or refund, depending on the circumstances and applicable law. Reporting within two days helps us investigate transit-related issues promptly; it does not remove any rights that cannot legally be excluded.

Products made to approved specifications

Minor differences caused by screen displays, lighting conditions, photography, handcrafted processes or natural material variation may not constitute a defect.

A product will be assessed against the final specifications approved by the customer, including its confirmed dimensions, shape, orientation, finish, lighting configuration and accessories.

Refund processing

When a refund is approved, MirrorManShip will confirm the approved refund amount, any applicable and previously disclosed deductions, the original or agreed refund method and the expected processing timeline.

The time required for the amount to appear may also depend on the customer’s bank, card provider or payment service.

Five-year warranty

Every MirrorManShip product includes a five-year warranty. Warranty service is governed by the separate written Warranty Terms, including applicable coverage, conditions and exclusions. A warranty request is different from a return caused by a change of mind.

Delivery concerns

Please contact us promptly if an order is not delivered within the confirmed delivery period. Delays resulting from force majeure, incorrect delivery details, unavailable site access or circumstances outside MirrorManShip’s reasonable control will be assessed individually.

Contact us

For cancellations, delivery concerns, damaged products, warranty support or other order-related questions, email service@mirrormanship.in or call or WhatsApp +91 87964 25756.

If your concern is not specifically covered by this policy, please contact us. Our team will review the circumstances and work towards a reasonable solution.